Privacy Policy

THIS DOCUMENT (“PRIVACY POLICY”) IS AN ELECTRONIC RECORD IN THE FORM OF AN ELECTRONIC CONTRACT OF PRIVACY POLICY EFFECTIVE FROM THE DATE OF ITS PUBLICATION ON THE APPLICATION AND IS PUBLISHED BY VIRTUE OF A LEGAL REQUIREMENT UNDER THE PROVISIONS OF THE INFORMATION TECHNOLOGY ACT, 2000 TO BE READ ALONG WITH INFORMATION TECHNOLOGY (REASONABLE SECURITY PRACTICES AND PROCEDURES AND SENSITIVE PERSONAL DATA OR INFORMATION) RULES, 2011. THIS PRIVACY POLICY DOES NOT REQUIRE ANY PHYSICAL, ELECTRONIC OR DIGITAL SIGNATURE. PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY ACCESSING OR USING OUR APPLICATION, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD AND YOU AGREE TO BE BOUND TO ALL THE TERMS OF THIS PRIVACY POLICY AND OUR APPLICATION TERMS OF USE. IF YOU DO NOT AGREE TO THESE TERMS, THEN YOU MAY KINDLY CHOOSE TO EXIT THIS PAGE AND ABSTAIN FROM USING THE APPLICATION.

1. Introduction

This Privacy Policy ("Policy") is Owned by Runway Technologies Private Limited ("Runway Technologies," "we," "our," or "us") to inform you of how we collect, use, and protect your personal information. We are committed to protecting your privacy and complying with applicable data protection laws and regulations

While using our application/Website and more generally “Runway technology”, we appreciate that you are trusting us with your personal information. We are committed to respect the privacy of every person who shares personal information with us including their name, address, phone number, email address, date of birth, bank account information, company, designation and any other descriptive information that you may provide about yourself and/or that may be used to identify such individual through the Application and Sales Application (Platform) or through our authorised third-party partners. The Purpose of this Privacy Notice is to explain to you in the clearest way possible what information we collect, how we collect, use, store, process, deal, handle, retain, transfer or share your personal information through our Platform, products, services, online website and Applications that reference this Privacy Notice. The Policy may be subject to further changes and time to time amendments. As and when the Policy get amended, we may update the revised policy along with revised date on the Platform. We hope you take some time to read it carefully, will regularly check updates of this policy to appraise yourself of any updates. This Privacy Notice applies to all information collected through our Platform. If there are any terms in this Privacy Notice that you do not agree with, please discontinue use of our Services immediately. The policy is incorporated into and is subject to the Terms of Use. This Policy is applicable to all persons including users who visit, access and/or avail of the Platform and our services as defined in the Terms of Use. By providing us your Personal Information including but not limited to sensitive Personal Information, you hereby Consent to the collection, storage, use, disclosure, processing, dealing, handle, retain, share and transfer of such information (whether in India or outside India) and represents that you have taken necessary consents from such persons on behalf of whom you have shared the information with us for the purposes as disclosed in this Policy. You are Providing the information out of your free will and entitled for an option of not providing data or Personal Information sought to be collected if you do not agree with this Policy.

2. Applicable Laws

This Policy is governed by and compliant with the following laws and regulations:

THE INFORMATION TECHNOLOGY ACT, 2000
INFORMATION TECHNOLOGY (REASONABLE SECURITY PRACTICES AND PROCEDURES AND SENSITIVE PERSONAL DATA OR INFORMATION) RULES, 2011
Other applicable data protection and privacy laws

3. Types of Information We Collect

We collect various types of information, including but not limited to:

Personal Information: Information you provide when creating an account, using our services, or contacting us. This may include your name, email address, contact details, and other relevant information
Transaction Information: Information related to purchases, plans, or services you request from us, such as billing address and telephone number.
Company Information: Details related to your company, including name, date of incorporation, GST number, turnover, operating locations, website details, and contact information
Information Provided in Public Forums: Information you share in public forums on our website or applications.
Communication Information: Information exchanged through messages, chats, emails, or similar communication channels.
Third-Party Information: Information obtained from third parties about your use of our services on their platforms.
Location Information: Data related to your location, including data from mobile devices or IP addresses
Activity Information: Information about your usage patterns, preferences, and interactions with our services
Usage, Viewing, Technical, and Device Data: Data about the devices you use to access our services, such as browser type, unique device identifiers, and IP addresses.
Call Recordings: Recordings of customer support calls and other interactions.

4. How We Collect Your Information

We collect information in the following ways:

Information You Provide: You may provide information when using our services or communicating with us. • Certain Personal Information (such as your name, phone numbers, email addresses, mailing addresses, job title, contact preferences, data collected from surveys, usernames, passwords, contact or authentication data, information you provide when using our products (such as business name, business email, business address, business fax, company website etc.) financial information (such as last four digits of your debit or credit card number, billing history, billing address, card type, issuing bank, expiration date, card origin by country), bank details, profile photo and other similar information; location details, professional experience. Payment data necessary to process your payment if you make purchases such as your payment instrument number, security code associated with your payment instrument etc. We receive, encrypt and share any information you provide in relation to Company Services. You can choose not to provide certain information, but then you might not be able to take advantage of many of our Services.
Technologies: We use various technologies like cookies, pixels, and software development kits to collect data when you use our website or applications.
Third-Party Sources: We may receive information from trusted third parties to supplement or update the data we collect. We might receive information about you from other sources, such as your Aadhar card details pertaining to address, name, DOB, father name, gender and photo, PAN Card details, GST details, bank details, updated delivery and address information from our carriers, which we will be fetching and verifying from third party verification providers based on information provided by you. We also use the information to correct our records and deliver your next purchase more easily.

5. Use of Your Information by Runway Technologies

We and/or our other Service Provider may use, collect, disclose, process, and transfer your personal information to operate, provide, develop, and improve the products and services that we offer to our users. These purposes include but not limited to usage and sharing:

To enable the functioning of the Platform and provision of Services, as defined in the Terms of Use, through the Platform either by us or other Service Providers. Such Party and /or Service Providers are also bound by the privacy restrictions contained in the Policy;
To provide you with related benefits and services and to engage in / carry out the activities that would enable and assist in providing you the benefits and any services arising out or by you accessing and using the Platform;
To understand your needs (how you use our Platform, Services you like, manner of use of Services) and to bring new and improved Services to you;
To recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with the Company Services.
To contact you via SMS, email and other modes of communication in relation to Services availed/offered by you, communicate offers, promotional events, updates and news related to the Platform that may be of interest to you
To verify the information provided by you regarding your services and conduct related background checks
To share the information with outsourcing partners, outsourcing us to verify your identity and analysis of data; to verify your bank details by using penny drop transaction.
To fulfil orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers;
To provide functionality, analyse performance, fix errors, and improve the usability and effectiveness of the Company Services
To transfer information about you if we are acquired by or merged with another company or in case of change of control;
To administer or otherwise carry out our obligations, including our obligations under the Terms of Use of the Platform;
To respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims;
To investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of / on the Platform or as otherwise required by law.
To comply with laws. For instance, we collect information regarding place of establishment and bank account information for identity verification and other purposes.
To display interest-based ads for features, products, and services that might be of interest to you. We do not use information that personally identifies you to display interest-based ads.
To share an information or access to personal information with third party service providers to whom Company engages/ employs to perform their functions however restricted to use it for other purpose than fulfilling orders for products or services, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring, assessing and managing credit risk, and providing customer service. Further, they must process the personal information in accordance with applicable law.
In compliance of law, Company may share personal information and/or account details when it includes exchanging information with other companies and organizations for fraud protection and credit risk reduction; required by any enforcement authority for investigation, by court order or in reference to any legal process; for regulatory, internal compliance and audit exercise(s); to secure Company systems;
In addition to the circumstances described above, we may disclose User’s personal information to enforce or protect Company rights or properties or any or all of its affiliates, associates, employees, directors or officers or when Company has reason to believe that disclosing personal information of User(s) is necessary to identify, contact or bring legal action against someone who may be violating Companies rights, whether intentionally or otherwise, or when anyone else could be harmed by such activities.

We reserve the right to record the conversations between you and Service Providers or you and other Users facilitated by the Company through the Community feature on the Platform and the calls made by you or Service Providers to you through the Company virtual phone number feature to safeguard the privacy of Users and Service Providers. The chat/messaging logs and/or call recordings may be used to ensure compliance with the Terms of Use and this Policy including to monitor and prohibit abuse, safeguard the rights of Users and Service Providers to resolve the disputes.

We may also remove all the personally identifiable information and use the rest of the anonymized data / information enlisted above for historical or statistical purposes.

You hereby consent that the collection, disclosure, storage, processing and transfer of any Personal Information or any other information as disclosed under this Policy shall not cause any loss or wrongful gain to you if the same is used for the purposes stated in this Policy.

The Platform may contain links to websites maintained by third parties. Company does not have any control over such third-party websites. You are advised to review the privacy policy and other terms of each website that you visit.

It is disclaimed that such disclosure and storage may take place without your knowledge. In that case, we shall not be liable to you or any third party for any damages howsoever arising from such disclosure and storage. Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.

6. Sharing Your Information with Third Parties

We may share your information with third parties under the following circumstances:

Transfer of Rights and Duties: If we transfer our rights and duties under an agreement with you to a third party, that party will be subject to confidentiality obligations.
Compliance with Legal Obligations: We may disclose information to comply with legal obligations or protect our rights, property, or safety.
Agents: We may share information with agents who are bound by confidentiality agreements.
Affiliated Companies: Information may be shared with our related or group companies.
Business Transactions: If we buy or sell a business or assets, user information may be transferred to the other party.
Ad agencies: Third-Party Advertisers and Links to Other Websites: Companies Services may include third-party advertising and links to other websites and apps. Third-party advertising partners may collect information about you when you interact with their content, advertising, and services. We provide ad companies with information that allows them to serve you with more useful and relevant ads and to measure their effectiveness. We never share your name or other information that directly identifies you when we do this. Instead, we use an advertising identifier like a cookie or other device identifier. Some ad companies also use this information to serve you relevant ads from other advertisers.

7. Control Over Information and Choices

You have control over your information. Your options may include:

Updating your registration account details.
Managing your subscriptions, newsletters, and alerts.
Choosing to receive offers and promotions.
Controlling targeted advertising preferences.
Requesting the removal of your personal information from public forums.
Requesting access to and modification or deletion of your personal information.

Please note that certain services may not be available if you choose not to provide personal information required for those services.

8. Data Security, Integration, and Retention

We take data security seriously. We use advanced security measures like encryption and secure storage to protect your information. While we take reasonable steps to protect your data, please understand that internet transmission security cannot be guaranteed. If a security breach occurs, we will promptly notify you and take appropriate action to address the breach.

Authorisation:
Company may choose to host their data in servers located within India/outside of India. You authorize us to store, transfer, share, part with your Personal Information, across borders and from your country and jurisdiction to any other countries and jurisdictions across the world (including India), with our affiliates / agents / third party service providers / partners and other agencies for purposes specified under this Policy or as may be required by law.

9. Consent and Exclusion

This Policy applies only to information collected by Runway Technologies through our website and applications. It does not apply to unsolicited information provided by users. By using our services, you consent to our data collection and processing practices.

You have the right to withdraw your consent or opt-out of providing certain data. Please contact us at [Insert Contact Information] to exercise these rights.

10. Use of Cookies and Other Identifiers:

To enable our systems to recognize your browser or device such as the pages you visit, some of the searches you perform, your browser type, IP address and to provide and improve the contents offered through the Platform and to compile aggregate statistics for internal, market research purposes, we may install cookies and other identifiers. Cookies may collect the domain name of the user, your internet service provider, your operating system, and the date and time of access. Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device and to provide numerous features that require remembering who you are. We will ask your consent for our cookies if we are legally obliged to do so. The maximum retention period of our cookies is 2 (two) years.

We retain user information for as long as necessary to provide services and comply with legal obligations. If you want to cancel your account or request the removal of your information, please contact us.

11. Data Retention

12. Changes to Privacy Policy

We may modify this Policy, and any changes will be posted on our website. Material changes will be communicated to you via email or website notice.

13. Severability

If any part of this Policy is found invalid, it will not affect the rest of the Policy's validity.

14. No Waiver

Our rights and remedies under this Policy may be exercised as needed and are cumulative. A waiver of any provision must be in writing.

15. Non-Disclosure

We are committed to protecting your business and personal information. However, there are circumstances where we may need to disclose information, such as legal requirements or safety concerns.

16. Right to Rectification and Erasure

To make changes or delete your information, please contact us at [email protected]

17. Data Protection Officer

Our Data Protection Officer is Mr. Jayanta Mondal. You can reach our DPO at:

Email: [email protected]
Address: Barabagan, Near Smart Point, Suri, Birbhum, West Bengal, 731101

For any grievances regarding your information, please contact our DPO with relevant details. By using our services, you agree to the terms of this Privacy Policy. Please review it periodically for updates.